Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this to use your data to further improve the service and to share information with third parties in this context.
Email Traffic
We use the services for our regular business e-mail traffic from D-Fokker.nl. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. My web host does not have access to our mailbox and we treat all our e-mail traffic confidentially.
D-Fokker
For our regular business e-mail e-mail traffic using the services of D-Fokker. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. D-Fokker has no access to our mailbox and we handle all our email traffic.
Payment processors
Pay.nl
For We use the Pay.nl platform to handle (part of) the payments in our webshop. Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Pay.nl’s services for which they engage third parties. Pay.nl does not store your data longer than permitted by law.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide your name and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. WebwinkelKeur also publishes your name and review on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
GLS
If you place an order with us, it is our task to have your package delivered to you. We use the services of GLS to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS only uses this data for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties
Invoicing and bookkeeping
Benefice
For tracking we use the services of Benefice for our administration and accounting. We share your name, address and residence details s and details regarding your interaction that has taken place. This data is used for the administration of sales invoices. We use the services of Basecone / VMK from Alkmaar for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected. Benefice is obliged to observe secrecy and will treat your data confidentially. Benefice does not use your personal data for purposes other than those described above.
External sales channels
Beslist.nl
We sell (part of) our articles via the Beslist.nll platform. If you place an order through this platform, Beslist.nl will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of the processing
We use your data exclusively for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all held to secrecy on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website are processed with the aim of further improving our services . This data (for example your IP address, web browser and operating system) is not.
Cooperation in tax and criminal investigation
In some cases, Smartshop can Route 030 are required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.
Right of inspection
p>You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have this data, at the e-mail address known to us.
Terms and Conditions – Smartshop Route 030
Table of contents:
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the cooling-off period
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 – Obligations of the entrepreneur upon withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Compliance and additional guarantee
Article 13 – Delivery and execution
Article 14 – Duration transactions: duration, cancellation and extension
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes
Article 18 – Additional or deviating provisions
Article 1 – Definitions
In this condition n is understood by:
- Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;
- Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
- Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
- Day: calendar day;
- Digital content: data produced and delivered in digital form;
- long-term contract: an agreement that extends to the regular delivery of goods, services and/or digital content during a period of certain period;
- Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is addressed to him personally in a manner that allows future consultation or use during a period appropriate to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
- Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
- Entrepreneur: the natural or legal person who supplies products, (access to) digital content and/or offers services to consumers at a distance;
- Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for the distance sale of products, digital content and/or services n, whereby exclusive or partial use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
- Model form for withdrawal: European model form for withdrawal included in these conditions;
- Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to be in the same room at the same time to have come together.
Article 2 – Identity of the entrepreneur
Smartshop Route 030
Croeselaan 217,
3521 BN Utrecht
Netherlands
T 030 633 2499
Email address: [email protected]
Chamber of Commerce: 80201415
VAT: Nl003405602b06
If the activity of the entrepreneur is subject to a relevant licensing system: the
information about the supervisory authority.
If the entrepreneur exercises a regulated profession:
– the professional association or organization with which he is a member;
– the professional title, the place in the EU or the European Economic Area where it has been assigned;
– a reference to the professional rules that apply in the Netherlands and instructions where and how these professional rules can be accessed.
Article 3 – Applicability
- These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and consumer.
- Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this
