Privacy policy Smartshop Route 030.nl

About our privacy policy

Smartshop Route 030.nl cares a lot about your privacy . We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Smartshop Route 030.nl. The effective date for the validity of these conditions is 17/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About data processing

< p>Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Webshop software< /p>

Our Webshop has been developed with software from Prestashop, we have chosen for our web hosting for https://www.d-fokker.nl. Personal data that you make available to us for the benefit of our services will be shared with this party. https://www.d-fokker.nl. has access to your data to provide us with (technical) support, they will never use your data for any other purpose  https://www.d-fokker.nl. is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Back-ups are made regularly to prevent loss of data.

MyWebshop

Our webshop has been developed with software from MyOnlineStore. Personal data that you make available to us for the benefit of our services will be shared with this party. MyOnlineStore has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have concluded with them, MyOnlineStore is obliged to take appropriate security measures. MyOnlineStore uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or

Web hosting

< strong>D-Fokker

We purchase web hosting and e-mail services from D-Fokker.nl. D-Fokker.nl processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. D-Fokker.nl has appropriate technical and organizational measures taken to prevent loss and unauthorized use of your personal data. D-Fokker.nl is based on the confidentiality agreement required.

Email and mailing lists

MailChimp

We send our e email newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail sent automatically via our website you will see the ‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

Email Traffic
We use the services for our regular business e-mail traffic from D-Fokker.nl. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. My web host does not have access to our mailbox and we treat all our e-mail traffic confidentially.

D-Fokker

For our regular business e-mail e-mail traffic using the services of D-Fokker. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. D-Fokker has no access to our mailbox and we handle all our email traffic.

Payment processors

Pay.nl

For We use the Pay.nl platform to handle (part of) the payments in our webshop. Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Pay.nl’s services for which they engage third parties. Pay.nl does not store your data longer than permitted by law.

Reviews

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide your name and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. WebwinkelKeur also publishes your name and review on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

GLS

If you place an order with us, it is our task to have your package delivered to you. We use the services of GLS to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS only uses this data for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties

Invoicing and bookkeeping

Benefice
For tracking we use the services of Benefice for our administration and accounting. We share your name, address and residence details s and details regarding your interaction that has taken place. This data is used for the administration of sales invoices. We use the services of Basecone / VMK from Alkmaar for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected. Benefice is obliged to observe secrecy and will treat your data confidentially. Benefice does not use your personal data for purposes other than those described above.

External sales channels

Beslist.nl

< p>We sell (part of) our articles via the Beslist.nll platform. If you place an order through this platform, Beslist.nl will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing

We use your data exclusively for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all held to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website are processed with the aim of further improving our services . This data (for example your IP address, web browser and operating system) is not.

Cooperation in tax and criminal investigation

In some cases, Smartshop can Route 030 are required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

p>You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have this data, at the e-mail address known to us.

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Terms and Conditions – Smartshop Route 030

Table of contents:

Article 1 – Definitions

Article 2 – Identity of the entrepreneur

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Obligations of the consumer during the cooling-off period

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 – Obligations of the entrepreneur upon withdrawal< /p>

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Compliance and additional guarantee

Article 13 – Delivery and execution

Article 14 – Duration transactions: duration, cancellation and extension

Article 15 – Payment

Article 16 – Complaints procedure

Article 17 – Disputes

Article 18 – Additional or deviating provisions

Article 1 – Definitions

In this condition n is understood by:

1. Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;
2. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. long-term contract: an agreement that extends to the regular delivery of goods, services and/or digital content during a period of certain period;
7. Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is addressed to him personally in a manner that allows future consultation or use during a period appropriate to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
8. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
9. Entrepreneur: the natural or legal person who supplies products, (access to) digital content and/or offers services to consumers at a distance;
10. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for the distance sale of products, digital content and/or services n, whereby exclusive or partial use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
11. Model form for withdrawal: European model form for withdrawal included in these conditions;
12. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to be in the same room at the same time to have come together.

Article 2 – Identity of the entrepreneur

Smartshop Route 030
Croeselaan 217,
3521 BN Utrecht
Netherlands
T 030 633 2499
Email address: [email protected]
Chamber of Commerce: 80201415
VAT: Nl003405602b06

If the activity of the entrepreneur is subject to a relevant licensing system: the

information about the supervisory authority.

If the entrepreneur exercises a regulated profession:

– the professional association or organization with which he is a member;

– the professional title, the place in the EU or the European Economic Area where it has been assigned;

– a reference to the professional rules that apply in the Netherlands and instructions where and how these professional rules can be accessed.

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this
   

Cookie policy Smartshop Route 030.nl

Types of Cookies

Optimal
For analysis, social media, improving the website and personal advertisements.

Functional
For analysis, social media and improving the website.

Necessary
For analysis and a reasonably working website.

1. WHAT IS A COOKIE?

A cookie is a small text file that is stored by your browser (for example, Internet Explorer or Safari) on your device (for example, on your computer or telephone). They enable websites to store user information such as preferences and settings. Basically, cookies enable websites to remember users and their preferences for that particular website, so that the website can respond accordingly and gain more insight into the website’s regular visitors.

2. HOW DOES Smartshop Route 030.nl USE COOKIES?

The information provided by the cookies can help us analyze the profile of our visitors and allow us to provide you with a better user experience. Certain parts of the Smartshop Route 030 website use cookies for specific reasons (for example, for the correct functioning of a car display function on your device).

3. SITE PREFERENCE COOKIES

Site preference cookies are functional cookies that remember preferences that the user has set for certain functions on the Smartshop Route 030 website. This means that you do not have to set them up again every time you visit, for example a form that you have previously completed.

4. ANONYMOUS ANALYTICAL COOKIES

Anonymous cookies that enable users to view Smartshop Route 030 websites and use the functions on the websites, such as forms. In addition, anonymous cookies are used to gain insight into the use and performance of the website. These are so-called analytics cookies.

TeambookingName and address With the help of TeamBooking, your trial lesson will be processed in Google Calendar with a request. Your name and address details will be sent along with this. TeamBooking also stores your data on our system. Our TeamBooking database is emptied every six months! Maximum 2 years

Which party places the cookie?	Names of the cookie	Description	How long will the cookie be stored?
Google Analytics	__utma, __utmb, __utmc, __utmv, __utmz, __utmx, __utmxx	(session) cookies are placed to gain a better insight into the behavior of visitors to this website. This then improves the user experience on this website and on other channels used by this website. Google analytics is anonymized	Maximum 2 years
Google Maps	NID, PREF, SNID	With the help of Google Maps, detailed information about the organization’s location is displayed on the contact page.	Maximum 2 years
smartlook	AW SELB	Live chat Name , surname  email, browser+ version  and IP address are displayed when starting a chat session	Maximum 2 years

5. THIRD PARTY COOKIES

It is possible that during your visit to the Smartshop Route 030 website, a number of cookies are active that have nothing to do with Smartshop Route 030 or its suppliers. If you visit a page with embedded content from YouTube, Facebook or Instagram, you may be offered cookies from these websites. Autorijschool Fokker has no control over these cookies. For more information about these cookies, you should check the relevant websites of these third parties.

6. DELETE COOKIES

Smartshop Route 030 never uses cookies to collect information about you that makes you personally identifiable. However, if you wish to restrict or block the cookies set by the Smartshop Route 030 website or any other websites, you can do so via your browser settings. The Help function in your browser can tell you how to do this, or you can use one of the following links:

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Right of withdrawal

  You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.