Shipments and returns
Shipping your package
Packages are generally shipped within 24 hours after receipt of your payment via PostNL or DHL.
Shipping costs include handling, packaging and postage. Handling costs are fixed amounts, while transport costs depend on the total weight. We recommend that you place your items in one order. We cannot combine two separately placed orders, so shipping costs will be charged for each order. Your package is sent at your own risk, but special care is taken with fragile items.
Our boxes are large enough to send your items well protected.
What are those rules?
Web shops must clearly inform consumers on their website about the legal rules regarding the cancellation of their purchase. They must do this in an easy to find place, for example under the return link. Including this information under a link such as customer service, FAQs or terms and conditions is not sufficient.
Full refund
The consumer is entitled to a full refund of all costs incurred to have the order delivered. This means that he must also be reimbursed for the delivery costs or other additional costs he has paid if he cancels the order in its entirety. The costs for returning the products are for the customer.
Right to cancellation
The right to cancel the purchase should not be restricted for reasons other than legal ones. The consumer may also return articles on sale and appropriate clothing.
Time limits
After the day of receipt of the product, the consumer has a cooling-off period of 14 days. From the moment of cancellation, he must return the purchase within 14 days. The webshop must refund the amount within 14 days after the notification of the cancellation. If the return shipment has not been received within 14 days after the first contact, the product will not be returned.
Means of payment
The webshop may only pay back with a voucher if the consumer has agreed to this or has paid with a voucher himself. This also applies to online sales purchases.
If you want to return a product, you pay the return costs yourself